Join us at the Dixie Convention Center in St. George, Utah for the 2025 Utah Library Association Annual Conference!Registration is now open, with early bird pricing ending March 31. Soon after registering, you will receive a Sched invite to this event so you can plan your conference schedule. See you in St. George!
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Library customer experience is ongoing, not a moment in time. It is shaped by all the interactions your community has with your library, regardless of whether they are consistent and empowering or scattered and stodgy. Customer experiences include navigating the digital world and your physical buildings. It is the programs and events they attend as well as the big and small interactions with staff. What do communities expect from their libraries? Do staff members have the time and ability to meet those expectations? What factors impact the customer experience? Salt Lake City Public Library’s chief service and impact officer Daniel Neville-Rehbehn and MSR Design senior associate Jeff Davis will address these questions and more as they illustrate how they are increasing customer satisfaction through ongoing customer feedback. They will offer inspiring stories about implementing community engagement within the ongoing customer experience journey.
